FAQ
If you have additional questions, please email hello@pebble-urn.co.uk
How Do I Place an Order?
You can order your Pebble via this website – there is a Buy link in the menu on the top banner, and on the Home page.
On the BUY page we will ask for your pet’s weight so we can offer you the best size of Pebble.
Your Vet or Pet Crematorium are also welcome to place an order with us directly on your behalf.
What size of Pebble should I order?
Your pet’s weight will determine which Pebble would be best to house their remains.
If you plan to scatter some remains at your pet’s favourite place, you may require a smaller Pebble.
You may also consider dividing remains into smaller Pebbles for individual family members.
| Pet Weight | Cubic Capacity | Dimensions (W/D/H)* |
|---|---|---|
| Up to 5.5kg (12lb) | 210 cubic cm / ml | 20 x 17 x 9 cm |
| Up to 11.5kg (25lb) | 430 cubic cm / ml | 23 x 20 x 9 cm |
| Up to 27kg (60lb) | 1000 cubic cm / ml | 28 x 25 x 10 cm |
| Up to 45kg (99lb) | 1650 cubic cm / ml | 28 x 25 x 14 cm |
| Over 45kg (99lb) | Custom | Custom |
*Each Pebble is unique and made by hand, so dimensions may vary
Please contact us to discuss a custom XL order for pets over 45kg
What Price is the Pebble?
Pebble Urn costs £360 inclusive of UK VAT and delivery to any UK mainland address.
Please contact us to enquire about pricing for a custom Pebble (for pets over 45kg).
Please contact us to discuss international shipping
What Wood & Colour Options are Available?
We hand-select hardwood from several sources in Scotland so cannot offer firm guarantee as to the availability of any specific wood, but please rest assured we will give you the best choice of quality wood we can find.
We are also considering a Black finish for customers who may prefer this to a natural wood finish, or perhaps who’s pet was black in colour.
When Will my Pebble be Shipped?
We will endeavour to maintain stock of a variety of Pebble sizes, in which case we will ship your order within 5-7 business days, for delivery several days later.
If we do not have stock, we would quote 8-10 weeks from receipt of your order to dispatch.
How will my Pebble be Shipped?
We use Royal Mail services which are insured, tracked, and signed for – please refer to our Delivery document in the Customer Care section of this website.
What Will I Receive?
Your Pebble will arrive boxed and protected in a beautiful blanket. We will also include: –
- A funnel to decant remains into your Pebble
- A wooden screw to seal your Pebble
- Wood glue
- A Pebble logo disc
What do I do when I Receive My Pebble Urn?
Inspect your Pebble thoroughly, and let us know immediately if you are unhappy in any way.
Use a coin or flat-head screwdriver to remove the wood screw from underneath your Pebble;
Place your Pebble upside down on a flat surface, with the hole facing up, and insert the funnel;
Slowly and carefully decant the remains into the funnel – we recommend using a spoon;
Occasionally rock the Pebble gently from side to side to ensure the remains are being evenly distributed within the cavity;
Repeat until all the remains are inside the cavity;
Replace the wood screw, turning until the head of the screw sits flush with the inner lip;
Apply wood glue to the thread of the screw before you fit it – this will ensure the screw cannot be removed;
OPTIONAL – if you want to attach the Pebble Logo Disc, apply wood glue to the reverse side of the disc and position it on top of the screw;
Contact Us
We understand this is an emotional time for your family – we have been through these worst of times ourselves, and can assure you we are here to offer our support and help as best we can.
Please contact us by email at hello@pebble-urn.co.uk or by phone during normal business hours at 07545 211070.